Shipping & Returns

We at stand behind our brands and products. As soon as you receive your package, please open and verify your order is correct. If you are not 100% satisfied with our products, simply contact us within 30 days and we will resolve the issue. Customer satisfaction is our priority.

My Order

  • How do I track my package?

    Once your order has been placed, you will receive an order confirmation email that includes the tracking number and a tracking link. This link will take you to the order status page. You can check the status of your order at any time by logging into your account. Shipping status is updated in real-time.

  • How do I track my international package?

    Currently, we have no standard way to track an international order. Each carrier has a different method of processing this information. If you are interested in our products, please contact us so we can find the best suitable shipping method.

  • Tracking shows delivered, but I haven't received my package.

    If your tracking information shows your package was delivered and you can’t locate it, wait another day. We’ve found that sometimes the carrier will mark it as delivered prematurely.

    If you live in an apartment complex or gated community, check with your management office. The carrier will sometimes leave it with them if it’s too large for the mailbox or to ensure your package isn’t stolen.

    If it’s been more than a day past the supposed delivered date, contact our customer care team for assistance.

  • The order I received isn't correct.

    Should you receive an incorrect order, please review the packing slip and verify the item description. If there is an error, please notify our Customer Care team immediately so we can ship you the correct item. Your order confirmation email shows what you purchased and will include all the details of your order. If you made a mistake at checkout, please note that we must process this as an exchange.

  • My package arrived damaged.

    If you received damaged merchandise, please notify us upon delivery. If possible, please email pictures when you contact us so we can research the packaging issue.

  • How do I cancel my order?

    One of our main goals is to get your order to you as quickly as possible. This means we fulfill orders as quickly as we can throughout each business day. If your order is in its fulfillment stage, we may not be able to halt the shipping process especially if we are mixing a custom dye. If you need to cancel your order, please reach out to our customer care team immediately. Please be aware that there are instances where we cannot cancel an order and return processes may be required

  • Tracking shows my order was undeliverable / returned.

    If you are aware of a shipping error while your package is in transit, please let us know immediately so we are aware of the situation.

    Unfortunately, undelivered packages are not something we control as the mail carrier decides if a package can be left at the address provided at checkout. If your tracking information shows your package was undeliverable or returned to our warehouse, the courier decided the package could not securely be left at the address provided. This could be for a few reasons:

    • Missing apartment / suite numbers
    • Missing part of the address
    • Faulty address
    • Doorstep or mailbox was inaccessible
    • Doorstep or mailbox was unsecure

    Check with your local post office. The mail carrier could have taken it back to their location or sent it back to us. We will have no way of knowing anything is wrong until the package reaches our warehouse. Returned packages can take days or weeks to get back to us.

    Should we receive undelivered packages without any word from the customer, we will retrace our steps and contact you for an updated shipping address or other resolution.

  • I think my order is lost.

    If you’re not finding any updates to your tracking information for a few days, it could be that your package was lost in transit. Please contact us immediately.

Checking Out

  • Accepted forms of payment

    We accept all major credit cards including Visa, MasterCard, American Express and Discovery as well as PayPal payments. Our payment processor verifies credit card billing and account information at checkout. Please make sure your billing information is being entered exactly as your bank has it on file. If you have any verification issues, please contact your bank to be sure they have your updated information.

  • Currency Conversion is an American Store that collects payments in US dollars. Our site processes your order in US dollars and your international bank converts the charge into the correct denomination. Depending on your country’s exchange rate, the currency conversion can result in a different amount deducted from your bank account.

Domestic Shipping

  • Domestic Shipping Services

    Our standard carriers are USPS and FedEx, and your preference can be chosen at checkout. We offer the following shipping services within the US:

    USPS Priority Mail – 1-3 Business Days
    USPS First-Class Mail – 1-5 Business Days
    USPS Ground – 2-8 Business Days
    USPS Priority Mail Express – Overnight Delivery
    FedEx Ground – 1-5 business days
    FedEx Standard Overnight – Next Day
    FedEx 2Day – 2 Business Days

  • Shipping to Alaska or Hawaii

    Shipping to Alaska or Hawaii requires travel by boat or air, therefore we can only offer limited shipping options. Our standard and preferred shipping method is USPS Priority Mail, although we do offer FedEx 2nd Day Air.

  • Shipping to P.O. Boxes

    Should you choose to ship to a P.O. box, please make sure to use the USPS option. FedEx does not deliver to P.O. Boxes and the Post Office cannot accept orders shipped by carriers other than USPS for P.O. Boxes.

    If you provide a P.O. Box as your shipping address and select an unaccepted shipping method at checkout, your package will be delayed until we verify your preference.

  • Shipping to an APO/FPO Military address

    We at are proud supporters of our military. We provide shipping to APO addresses shipped via USPS and are then turned over to the military mail system. Please be aware that shipments to APOs can take up to 45 additional days to arrive. Unfortunately, once the package enters the military mail system, tracking ceases to update for security reasons and we have no further visibility of the package until an arrival confirmation.

    Please make sure that you select the USPS option at checkout as FedEx or any other shipping method will not be delivered to APO, FPO OR DPO military addresses.

    As a small thank you to our service members, we offer a 10% order discount to all active and retired military members. Please contact us to take advantage of this offer as you will need to apply it manually to your order. God Bless our service men and women.

International Shipping

  • International Shipping Services

    We do ship orders outside the US although we currently have no standard international carrier. Please be aware of a few conditions.

    We are not responsible for any duties and taxes required to import goods. We have no control over these as they are dictated by your government. Please view our Customs Fees, Duties & Taxes section below for more information.

    We collect and process payments in US dollars.

    Please contact us if you are interested in ordering our product and have shipping questions.

  • Customs Fees, Duties & Taxes

    Upon delivery, there are additional fees and import taxes assessed by your government. We have no control over customs practices that are dictated and determined by your country and often we can’t predict what the additional charges may be. These fees can include national sales, local taxes and/or customs fees in addition to the tariff.

    These fees are separate from our base shipping charges at checkout. We suggest contacting your local customs office directly for additional information regarding your country’s import tariffs.

Returns & Exchanges

  • How do I exchange or return something?

    If you are not satisfied with your item for any reason, please call our customer care team immediately. We stand by our 100% satisfaction guarantee and we will do everything we can to resolve your issue.

    Items being exchanged/returned will be shipped back to our warehouse at your expense. We do not provide return shipping labels. Please note exchanges can take up to 2 weeks to arrive. We are not responsible for packages lost in transit during the return, so we recommend using USPS or FedEx to ensure delivery and proper tracking.

    When returning products make sure to clearly include your contact information, order number, and that you are returning the products for a refund. All returns must be received back at our warehouse within 30 days of order date. Luxury Leather Repair does not accept returns on the following:

    • Custom Color Matched Dyes and Kits
    • Opened Kits
    • Partially used products
    • Leather Master Degreasers